Returns & Exchanges

Due to the perishable nature of our fresh seafood, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your delivery is damaged or does not meet our high standards, we will provide a full refund or a replacement credit to your account.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your seafood carefully to ensure it is in perfect condition and that all items match your order confirmation.

• 2.
  Document the Issue

  If you notice any quality concerns or missing items, please take clear photographs of the product and the packaging labels as evidence for our quality control team.

• 3.
  Contact Customer Support

  Email our team at support@wrightbrothers.com within 24 hours of delivery with your order number and the photos you have taken.

• 4.
  Receive Resolution

  Our team will review your claim within one business day and process either a direct refund to your original payment method or a credit for your next order.